Autonomous Voice Reception

Answer callers in < 250ms.
Zero provider secrets.

Voice Agents operates AI receptionists that answer inbound phone lines with sub-250ms first-byte audio response, zero provider secrets in the browser, and cryptographically verified caller handoffs.

Open your workspace See the voice workflow

Zero secret telephony. Voice Agents operates via Action Gateway without exposing Twilio, Vapi, or ElevenLabs keys to browser or client code.

A voice pipeline you can verify.

Voice Agents keeps telephony ingress, policy bounds, knowledge grounding, speech synthesis, and warm transfer separate so rapid response never compromises security or auditability.

Inbound Ring → Intent & Caller ID → Knowledge Grounding → Low-Latency Synthesis → Warm Transfer → Immutable Audit

  1. 01 · Inbound Ring

    Carrier call terminates through Action Gateway; zero provider credentials reach the browser or client code.

  2. 02 · Intent & Caller ID

    Caller identity and opening utterance are matched against tenant policy and receptionist routing rules.

  3. 03 · Knowledge Grounding

    Purpose-scoped business context is queried from KnowledgeV8 without leaking unapproved company records.

  4. 04 · Low-Latency Synthesis

    Speech turns stream with sub-250ms first-byte response time via optimized voice models in Forge Gateway.

  5. 05 · Warm Transfer

    If human escalation is required, single-use cryptographically signed handoff tokens execute the transfer.

  6. 06 · Immutable Audit

    Session duration, turn transcripts, call outcome, and usage facts are committed to the tenant audit trail.

Add voice capabilities when you need them.

These are optional service boundaries, not connection status. Voice Agents never absorbs provider credentials or pretends an unconfigured line is connected.

Action Gateway Telephony

Direct US and Canada line provisioning and carrier routing with zero provider keys in the browser.

Optional · Action Gateway owned

Voice Catalogue & Models

Vapi, ElevenLabs, and custom speech models metered through Forge Gateway.

Optional · Forge Gateway owned

KnowledgeV8

Governed company memory and ground truths with strict tenant permissions and redaction.

Optional · KnowledgeV8 owned

Vertical APIs & Spine

Deep operational bindings to OrderV8, SupportV8, Collections, and Temporal workflows.

Optional · Workforce Spine owned

Useful because the boundaries stay visible.

When telephony credentials are unknown, a model is unresponsive, or transfer criteria fail, Voice Agents says so. It never fabricates operational certainty.

Sign in to Voice Agents
Zero browser secrets
Twilio, Vapi, and ElevenLabs credentials remain strictly on the backend.
Sub-250ms audio latency
First-byte speech response optimized for natural conversational cadence.
Signed single-use handoffs
Atomic token replay protection prevents unauthorized transfers.
Registry & Realm isolation
Dedicated Keycloak realm voicev8 with strict tenant workspace boundaries.
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Your credentials are verified privately by ServiceV8.